TrustCloud QES: the solution that transforms the qualified electronic signature experience

TrustCloud QES facilitates the issuance of on-demand qualified digital certificates for electronic signing in the most efficient, secure, and fast manner possible.

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he authenticity and security of electronic documents are crucial elements for safeguarding business operations and transactions, especially in sensitive contexts such as legal and financial. In this regard, TrustCloud QES is a comprehensive solution that offers secure and encrypted electronic signatures with strict validation, supported by a qualified digital certificate. This tool not only reinforces trust in digital transactions but also enhances regulatory compliance. 

Qualified Electronic Signature (QES): maximum flexibility 

Among various types of electronic signatures, the Qualified Electronic Signature, as defined by the eIDAS regulation, is the one that provides the highest level of security and authenticity. Although QES is more complex than others, it offers legal validity with a level of legitimacy equivalent to a traditional handwritten signature. 

QES stands out because they are signatures made with a qualified certificate, necessary to identify the signer. This qualified electronic signature certificate consists of an electronic document that links the signer’s data and the validation of the QES with the unequivocal identification of the subject. Additionally, it must have been issued by a qualified certification authority, such as TrustCloud. 

The certificate implies that, in case of conflict, the qualified electronic signature will not require expert evidence to prove its authenticity, as it is considered completely valid evidence with the highest level of electronic signature required. 

The qualified electronic signature shares all the characteristics of the Advanced Electronic Signature (AES), such as being uniquely and non-transferably linked to the signer and being related to the document to be signed in a way that both the Advanced Electronic Signature and the Qualified Electronic Signature, and the document cannot be altered in a subsequent process. However, only the qualified electronic signature has the maximum legal applicability and protection in court, precisely due to the support of the corresponding certificate. 

The ease of remote signing has eliminated the need to share a physical space for document signing, allowing signatures to be executed from anywhere in the world. The ability to sign documents at any time and location not only saves time but also reduces costs associated with the printing and physical management of documents. 

The adaptation of a company to the digitization of signature processes projects a more modern and updated image, strengthening its corporate presence. Additionally, reducing paper consumption by minimizing the need for printed documents contributes to reducing the ecological footprint, generating a positive environmental impact in terms of sustainability. 

A seamless process for generating electronic signatures with the highest level of security 

TrustCloud QES relies on the most tested and robust video identification process possible to generate a qualified digital certificate and sign documents in a simultaneous operation, simplifying the opening of bank accounts or customer onboarding. 

Next, let’s explore how this simple and direct process works step by step: 

1. Initiation: The user accesses through an application on the website or mobile device provided by the bank or service. Two options are offered: connect through a video call with a real-time agent or through an automated system, geared towards more digitized users. 
2. Video identification: The core of this process is video identity verification. The user presents a government-issued identification document, and advanced technology verifies its authenticity by examining security features, capturing precise images of both the front and back. 
3. Proof of life: The next step involves life detection, where the user performs specific actions to confirm their presence (e.g., a slight head movement). 
4. Facial recognition: Facial recognition technology compares the live image of the user with the photo on the official identity document. 
5. Generation of the digital certificate and qualified signature: After completing the video identification, the solution sends the collected data for the creation of the qualified digital certificate. At this point, the user initiates the signing ceremony, activating the on-the-fly certificate generation process and accepting the terms of use. 
6. OTP: A one-time password (OTP) is sent to the user, reaching the final step. The certificate is generated, and the qualified signature is applied, all simultaneously. 
7. Result: The document is signed, secure, and stored, ensuring maximum compliance with the strictest security standards and regulations, especially the eIDAS regulation in Europe. 

The benefits of TrustCloud QES 

TrustCloud QES offers an electronic signature certificate that is immediately available to the user, ensuring convenience and accessibility. Additionally, this service adapts to regulations in different locations, not only in Europe. 

With a proactive focus on security, TrustCloud QES provides a strong barrier against fraud and identity theft. Our solution stands out for its agility and respect for user privacy, optimizing the signing experience. 

The adaptability of TrustCloud QES is evident as it is compatible with official documents globally, ensuring the validity of electronic signatures in various jurisdictions. Customization is also a standout feature, as security can be configured according to the specific needs of each customer. 

The result of using TrustCloud QES is a secure and legally binding electronic signature, strengthening both onboarding processes and contract closures, contributing to the efficiency and trust in digital transactions. 

Technology driving the benefits of the safest electronic signature 

 A comprehensive and modern solution like TrustCloud QES maximizes the versatility of qualified electronic signatures in various sectors and use cases. Here are some scenarios where QES plays a significant role: 

• Financial sector: QES is used for signing contracts, loan agreements, electronic transactions, and other crucial documents in the financial industry. 
• Legal: Electronic contracts, legal agreements, and electronic notarial powers. 
• Health: Medical records, informed consents. 
• Government and administration: Bids, electronic tax declarations, and other administrative documents. 
• Business sector: In the business realm, QES is applied to sign commercial contracts, agreements with suppliers, electronic invoices, and other documents. 
• Education: Electronic signature for enrollments, academic certificates, etc. 
• Technology sector: In the technology industry, QES is used for code signing, software license agreements, and other documents related to the development and distribution of technology. 

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